477bit Privacy Policy: How We Handle Your Information
477bit is committed to handling the information you share with us carefully and transparently. This policy sets out exactly what we collect when you use your account, how that information is used, and what steps you can take to review or correct your records — with access subject to your local law and eligible regions.
Account data handled with care
Nagad, Rocket, Upay transaction context
Clear data correction routes
Contact support to raise queries
POLICY POSTURE
What This Policy Covers and Why It Matters
When you open an account with 477bit, you share certain personal details with us — your name, contact information, and the wallet identifiers connected to payment methods such as Nagad, Rocket, and Upay. We collect this information to verify your identity, process transactions, and keep your account secure. We do not sell your personal data to third parties, and we do not share it beyond what is necessary to operate your account and meet our obligations under applicable law. Data you provide during wallet linking — for example, a Nagad or Rocket number entered at the payment screen — is used solely to process that transaction and maintain a record in your account history. We retain account records for as long as your account is active and for a period thereafter as required by applicable rules. You can review the data held on your account by contacting our support team through the channels listed on this site. Eligibility to access or use services described here depends on your local law and the regions where access is currently available. We update this policy when our data practices change, and we will notify you through your registered contact details when material changes occur.
Nagad wallet data
Rocket transaction records
Upay account identifiers
Account verification data
Support contact history
POLICY SCOPE
Where This Policy Applies to Your Activity
Understanding exactly where this policy applies helps you know which data practices are ours and which belong to third parties. The four areas below set out the boundaries clearly so you can make informed decisions about your account.
Account Access
This policy covers all data collected when you log in, update your profile or change your account settings. Any information you enter in the account area — contact details, security preferences — falls within this policy's scope and is managed directly by 477bit.
Transactions
Payment activity processed through Nagad, Rocket, or Upay is recorded in your account history and covered here. We hold transaction references and wallet identifiers for verification purposes, but the payment networks themselves operate under their own separate data policies.
Site Content
Browsing behaviour on our site — pages visited, session duration, device type — is collected to improve how the site functions for you. This data is handled under this policy and is not linked to external advertising networks without your knowledge.
Third-Party Services
Services operated by third parties — including game studios whose titles appear in our lobby — have their own data policies. Once you interact with a third-party frame or external link, that provider's terms apply. We cannot control or be responsible for data practices outside our own platform.
YOUR ACCOUNT CHOICES
Practical Steps to Manage Your Data
You have real, actionable options when it comes to the information we hold on your account. Reviewing your records does not require a formal request — your account dashboard shows your registered contact details, linked wallet identifiers and transaction history directly. If you spot an error in your profile, you can correct most details through the account settings page without contacting support. For changes that affect identity verification — such as updating a Nagad or Rocket number tied to previous transactions — you will need to raise the request through support so we can process it safely. Any question about how a specific piece of your data is used can be directed to our published support routes, and we aim to respond with a clear, specific answer rather than a generic acknowledgement. Your right to ask us to stop using your data for optional purposes, such as service communications, can be exercised through the preference settings in your account. Access to these rights depends on applicable local law and the eligible regions where this service operates.
Review Your Records
Open your account dashboard to see the contact details, wallet identifiers and transaction history currently held on file. No special request is needed for this view — it is part of your standard account access.
Correct Account Details
Most profile fields — name spelling, contact email, notification preferences — can be updated directly in account settings. Changes that touch identity or payment verification require a support request so the update can be processed securely.
Raise a Data Question
If you want to understand how a specific piece of information is being used, contact our support team through the routes listed on this site. We will give you a direct, specific answer tied to your account rather than a generic policy reference.
Request Support
For any data-related concern that cannot be resolved through your account settings, our support routes are the correct path. Submit your request with your registered contact detail so the team can locate your record and respond accurately.
REACH OUR TEAM
Contact Routes for Privacy Questions
If you have a question about this policy or want to take action on your account data, the support routes below are the correct starting point. Use the channel that suits your situation — all three connect to the same team handling account and policy queries.
Live Chat
Open the live chat widget from any page on the site to reach the support team directly. For data or account queries, have your registered contact detail ready so the agent can locate your record quickly.
Email Support
Send a written query to the support email address published in the site's contact section. Email is the preferred route for detailed data requests, including questions about what records we hold or how a specific piece of information has been used.
Account Help Centre
The help centre, accessible from your signed-in account area, lists the steps for common data and account queries. Start there to find the right process before raising a direct support request — many questions can be resolved without waiting for a reply.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security
The practical measures behind this policy are visible in how your account behaves day to day. Knowing what we do and where to request changes gives you full visibility over your information.
Data Storage and Retention
Account records — including wallet identifiers for Nagad, Rocket, and Upay — are retained for as long as your account is active and for a further period required by applicable rules. When retention is no longer required, records are removed from active systems in line with our internal data schedule.
Cookies and Session Data
We use cookies to keep your session active, remember your account preferences and measure how pages perform. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how some account features behave on your device.
Account Security Measures
Access to your account data is protected through login credentials that only you control. We do not store payment PINs or wallet passwords. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route.
Requesting Policy Changes
If you want to update your communication preferences or ask us to stop using your data for a specific optional purpose, the account settings page is the starting point. For requests that go beyond self-service settings, contact support with your registered detail and a clear description of what you would like changed.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
The questions below are the ones we hear most often from account holders about how their data is handled, what rights they have, and how to get in touch when something needs to change.
What personal information does 477bit collect when I open an account?
We collect the contact details you provide during registration, your login credentials, and the wallet identifiers you link for payment — such as a Nagad or Rocket number. We also record your transaction history and session data generated when you use the site.
Does 477bit share my data with third parties?
We do not sell your data. We share information only where it is necessary to operate your account, process a transaction through Nagad, Rocket, or Upay, or meet an obligation under applicable law. Game studios whose titles appear in the lobby operate under their own separate data policies.
How do I find out what data is held on my account?
Your account dashboard shows the contact details, wallet identifiers and transaction history currently on file. For a more detailed record or a written summary, contact the support team by email with your registered contact detail and we will respond with specifics.
Can I correct an error in my information?
Most profile fields can be updated through account settings directly. If the correction involves a payment wallet number previously used in a transaction — such as a Nagad or Rocket identifier — raise the request through support so it can be handled securely and recorded properly.
How long does 477bit keep my account data after I close my account?
We retain account records for a period required by applicable rules even after an account is closed. The exact duration depends on the type of record and the requirements in your eligible region. Contact support if you want to understand the retention period relevant to your specific account.
Who do I contact if I have a complaint about how my data has been handled?
Send your complaint to our support team by email or live chat, using the contact routes listed on this site. Include your registered contact detail and a clear description of the concern. We will review the matter and reply with a direct response tied to your account record.
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